So frustrated with the lack of Customer Service

Our home phone line is down and has been for the past 3 days. I logged a complaint with Telkom. I was told that there was cable theft in our area and they were going to sort it out. I phoned today (29 Sept 2017) only to be told that they are not going to be replacing the cables and that we have to take an alternative which is a fixed line look alike. I phoned all the stores there are no stock of this device neither have there been any for the past 3 months. So what happens now. I am paying for service that i cannot use. My security is li ked up to my phone. My kids are at home with currently no security, the only reason i signed up with Telkom was for the ADSL Line. Now i cant use my internet as well. I am paying for services for Telkom,Mweb and Blue Security and i cant make use of these services. Telkom does not give you any customer support. They are rude and arrogant with a dont care attitude. Please all i am asking for is can you source a fixed line look alike device for me. Is this asking for too much!! Diane