So dissappointing.

Dear Telkom customer services I am deeply disheartned by the customer service I have received from Telkom.I have recently visited the Telkom branch in Galleria with the hopes of upgrading my Telkom contract and was helped by a wonderful lady named Sibongile Ngonyama. When asking for the upgrade of the contract of an A34 on the 01 April 2023 I took it with the promotion of the Galaxy Watch 4 that has been advertised when taking said contract. I was told by the sales rep they did not have stock and that I would have to wait about approximetly a week to receive my contract , on the 18th of April 2023 ( 2 and a half weeks later)Telkom informs me that they have finally received stock and i could pick it up but its the phone only , and suggested I could wait for the stock of the watch. They tell me that there is not guarantee when the watch will arrive , could take 3 weeks , 6 weeks or even longer and if they do not receive stock by the 08 of May 2023 i will not qualify for the promotion and will still have to wait for my device , this however was not clarified when I came into the store to purchase the contract , I was not told that this would happen and assumed my phone and watch will arrive as the promotion is running WITH the device. Mind you when downloading the telkom catalogue it says the promo ends on the 08 of May 2023 whereas instore the same catalogue says it ends on the 30 of June 2023. Get to the store and was assissted by the manager Fuzile vyfer who phones every major Telkom store in Durban and they say they have not received stock of the watch 4 , is this promotion just a hoax or gimmick used as a marketing strategy to draw in customers to Telkom. I then visited other service providers who ran the same promotion and who also had stock of the phone and the watch. Someone please assist me with regards to this atrocious customer service.