So Dissappointed

On the 20/11/2018 I app**** for a cellphone contract with this service provider. As informed the first debit order was taken 23/11/2018 and all was well as I was promised that I would be receiving my phone in the next 2-3 working days which I was happy with. When on the 30/11/2018 I still had not received my handset I decided to phone to follow up. bearing in mind I was provided with a Trackit number which showed that the parcel has been loaded onto the truck.

The agent that I spoke with advised me that he would be forwarding my enquiry to the back office for them to follow up on. Next best thing I get a brand new order number from Telkom. On Monday I called them to find out what is going on and had the "honour" of speaking with Sinethemba Ngcobo who gave me a completely contradictory interpretation of my initial "sales" conversation. When I requested to speak with a team leader I was told I would be transferred to Nikiwe Zwane. She kept me waiting for 45 minutes and when she came on the line didn't even have the courtesy of apologizing for the long wait and when I brought this to her attention she said that she was on another call and the agent did advise me of this - WoW 10/10 on excellent customer service. I then requested that they transfer me to the manager - Thanduxolo Nantakana - he was off sick at the time of the call, needless to say I am still waiting. During my conversation I advised Sinethamba that I am no longer interested in doing business with them and that she should cancel everything - low and behold she simply ignored my request. Please let it be know that I DO NOT WANT your product or service. Kindly refund me the money you debited with my service fees as I am not willing to pay for anything for your mess up.