So disappointed with Telkoms service

Desperate for my phone to be turned on and I am still waiting! Telkom has our money in credit and they are still not turning it on!We deposited our fees on money into Telkom account on Monday and my phone was cut off yesterday morning , we where first promised that is would be put on in five hours by the help line and then once this did not happen, we called again and they said this wasn't correct we where giving the wrong information.and we would need to deposit a further large amount to be in credit with Telkom and it would be put straight on last night,I am still waiting . I'm so disappointed with their service and I need my line to be switched on, as I have a business to run and children that I need to be in contact with..