So disappointed in Telkom

On 09/10/2015 I app**** for a LTE WiFi router with 40 GB p.m,for R400 p.m.When I was finished with all the paperwork at the telkom mobile store.They told me that they would let me know about the approval of the contract by monday the next week.By Tuesday the next week ,nothing from telkom ,so I phoned them ,and the clerk who answered sed they were offline so he can't help me ,and that I should just wait .By Friday that same week I phoned again,and the clerk sed that my contract was still not approved. Now today on the 19 of Oktober,they still haven't approved it.I phoned them again, and the clerk who answered me this time sed that there is no information on her system that I even app**** for anything. And that she would phone me back in a few minutes when she knew whats going on.She never phone me back,and when I phone them later that day,they were offline again.So I'm fed up now and will never again make use of telkom's services. If this is the way they treat their customers when just applying for a contract,just think how much of a struggle it will be when you are in a 24 month contract with them.I really expected more from telkom and their promising ad's on tv,so disappointed.