1 reviews | Active since Nov 2016

01 Nov 2016, 10:13

So disappointed...

<p>I have been a with telkom ever since they started with 8ta and have been with them through it all. But as of recent they have made too many errors in a short space of time. I took out a new contract in which i was tild payments will go off the following month well not two days later a debit order goes off. Just shows how much the consultants know. So I tried calling Canal walk. After the fourth attempt no answer and then I try the call centre and that was even more annoying as they just put you on hold for 10 minutes before you lose interest. </p> <p>So as of recent my new phone was ******, highly unfortunate for me, and naturally call the call centre to deactivate the phone. Well after 5 phone calls and waiting over 10 minutes again to speak to someone there has been no ****** assistance !!! I try different branches same thing. And guess what i am yet to deactivate the phone!</p> <p>Well telkom its been real but maybe I should start looking at alternatives...</p>

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Replies (2)
Telkom
Telkom's reply01 Nov 2016, 14:11
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply02 Nov 2016, 14:25
Official

Good day.

We apologize for the inconvenience caused by the delay to resolve your query.

Our Blacklistinbg Department is still attending to your query & feedback will follow soon.

Regards

William

Telkom Social Media Team

Best regards,