MK
Melanie K

1 reviews | Active since Aug 2015

26 Jan 2018, 11:38

So called Wifi Special

Hallo Peter telkom have this special on there wi-fi this month we have orderd it 2weeks ago it arrived last week sometime we keep calling them for installation and they keep changing dates and time today again they were suppost to be at my place 10:30am..... i phoned Elias the the guy from Telkom that is suppost to install it and to bring the router cause they only deliverd the "Netis wireless range extender" He does not have any customer care or support at all i phones Errick 11:12am waiting from 10:15am for them to arrive he just say sorry we can change the date and time to next week monday that is unacceptable so, i tried to phone Telkom customer care a few times now no answer..... i dont want their poor service or wifi annymore not intrested i also told Elias they can come to collect there Extender because i cant get hold of anyone at telkom customer care service they are useless at customer care really they dont care.... best is to rather use cell C or Mweb or vodacom atleast they have customer service and aftersales service very very disappointed with telkom!!! Waybill number **********

0
Replies (4)
Telkom
Telkom's reply19 Feb 2018, 13:09
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

MK
Melanie K's update19 Feb 2018, 18:34
Reviewer Update
Telkom SA: Dear Customer, your installation for order (***) is scheduled for (***3 between 08:00:00 and 16:00:00). If not convenient please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. ***
MK
Melanie K's update21 Feb 2018, 15:19
Reviewer Update
Ref nr: ********** 32 Still no respond???? Please phone me with a respond ********** 257 **********
MK
Melanie K's update08 Mar 2018, 20:57
Reviewer Update
To months passed and still no wifi???? What is HelloPeter for??????