CT
Clive T
1 reviews | Active since May 2017
23 Oct 2017, 12:04
So-called uncapped fibre line
Last week I upgraded my fibre line to uncapped, which of course costs extra.
The upgrade has gone through, and sales as well as technical support assure me that my fibre line is "uncapped".
However, my line is now throttled as I have "reached the limit of my cap". Technical support as well as sales insist that this is correct.
I am not able to convince them that an uncapped line does not have a data cap.
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Replies (2)CT
Clive T's updateReviewer Update
23 Oct 2017, 13:51An update. About an hour after I posted this, my account was changed to uncapped. I have not received any notification from Telkom, but everything is now working as it is supposed to. Hopefully that continues to be the case.
CT
Clive T's update23 Oct 2017, 13:51
Reviewer Update
An update. About an hour after I posted this, my account was changed to uncapped. I have not received any notification from Telkom, but everything is now working as it is supposed to. Hopefully that continues to be the case.
Telkom's replyOfficial
26 Oct 2017, 10:39Good day,
we are glad to hear it has been sorted .
thank you
Yazied
Telkom Social Media
Telkom's reply26 Oct 2017, 10:39
Official
Good day,
we are glad to hear it has been sorted .
thank you
Yazied
Telkom Social Media