So called "CEO's office" missing in action!!!

See an email from the SO CALLED OFFICE OF THE CEO and my reply that resulted in no further communications. I now have to resort to this channel for communication.

Good day Mr Mbatha (18 March 2019)

Due to the outstanding amount of R3,504.50 the ICT matter can't be resolved as there is still an amount owed to Telkom. Should your service be cancelled there would be Termination fees that you would be liable for as this would be a premature cancellation. The amount that has been credited to you is R 405.40 for rejection fees.

Kind Regards.....? Milile Nkoloti CEO's Office Escalations – National Customer Care

MY RESPONSE (18 March 2019) (At the time that this account was closed, it had thee months unpaid which was roughly R1200. The device was not in used since then, I am not sure how do we get to R3,504.50? Kindly send me a DETAILED BREAKDOWN PLEASE. This account incured interests not because I did want to pay, but due to your branch failing to resolve this case (I SENT YOU THE EMAILS I WROTE TO YOUR BRANCH MANAGER). I cannot see how I must pay for interests that resulted due to your failure to resolve my case ASAP. ). its fine, i will take the heat on my ICT). Can you please give me the correct amount to pay so that we can close this case. On the email dated the 9th March, i was informed the contract is successfully cancelled at R0.00 fee. I DO NOT APPRECIATE THIS INCONSISTENCY. WHERE IS MY DETAILED STATEMENT SO THAT I CAN SHOW YOU WHAT YOUR RESPONSIBLE FOR AND WHAT I AM RESPONSIBLE FOR. I must state that I am very disappoint by your refusal to call me like we have been doing at the start of this case. I do not know if one should go back to Hello Petter and all authorities because one can get to the bottom of this issue.