PJ
Petra J

1 reviews | Active since Nov 2016

10 May 2018, 12:43

So called 10mbps Fibre Installation results in WORST WIFI EVER!

So called 10mbps Fibre Installation results in WORST WIFI EVER!, Support and Service totally ZERO. Struggling since 2018/03/18 to get the installation properly fixed, to get support, to remove ADSL, to have a working telephone line in the house, to get the "TV BOX" from Telkom apparently included in our selected package and was not delivered constantly out of stock, to get the TELKOM APP to recognize us so that I can use the app, but they do recognize you when they want their payment, then TELKOM have all your info. WIFI is up to - buffering all the time - can't even browse on Google properly. Switch between connections ADSL and FIBRE to try and get some WIFI reception. After a million attempts in 2017 - Telkom line is still a Business line - I just give up! HAVE an open call with TELKOM ********** after this call was just closed ********** 5 - still nothing happens. Sending emails - still no support. How the hell can we get any support or service from Telkom this year still?

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Replies (1)
Telkom
Telkom's reply25 May 2018, 09:23
Official

Hi

We are sorry to hear this. Thank you for contacting us and bringing this to our attention.

Test results show internet connection is stable for 63d 16h 40m 01s. We cannot guarantee wireless connection because anything can interfere with the signal and it all depends how many devices you have connected at the same time. You can change the wireless channel in the route to see what suite you best or get a wireless booster. Please advise if you need further assistance regards your service by sending us a mail to *** and quote below interaction ref in your subject field.

Interaction ***

Regards

Hazel

Telkom Social Media Team