So bad we had to change

<p>A few months ago our Internet went down completely. We had no Internet for a week. We would call the call centre and they would tell talk us through fixing a red light on a modem. However, every time we followed the instructions, the would not work. We kept asking if there were any other settings to change. The answer was always no.Due to my mother (who works via the Internet) losing about R2000, we decided to change to mweb. When the tech consultant spoke us through everything, the red light was still on. He then told of an other setting that hadepends to be changed. Which we did. And it worked. The same SETTING four telkom agents denied needing changes. This worked fine but the speed was still slow. We have called telkom out on three more occasions and everytime there has been a problem with our line. Twice faults were found by technicians and once by the technical office section. This matter still hasn't been resolved. Mostly, our speed is less than 1mbps. I have checked on speed tests. And recently we started having periods where the Internet connections is completely lost for anywhere between 10 min and an hour. I am paying for a 4mbps line, getting less than 1/4 of the speed and now at times, without warning or red lights on the modem, I just lose connection. This is unacceptable. I would like this matter resolved. And if it is not. I will take it further.</p>