So am I ever going to get my ADSL up and running so I can earn a living again??

<p>Dear Telkom,</p> <p>I am bitterly disappointed by your service. I have been a dedicated customer for years and often recommended your services to anyone who would ask, but not any more. We moved at the beginning of May. I phoned Telkom at the beginning of April to inform them and to organise a new line installation. They initially booked the installation for 14 April, but as we weren't moving in until the end of the month I requested a change and it was booked for 29 April.</p> <p>I received about 5 smses confirming that someone would be there on 29 April (including 2 on the morning itself - one of which said a technician was on their way). 29 April came and went and still no internet. So I phoned, I was told there was a technical issue at the box (cables were ripped or something) and a technician had sorted out the issue and they would be there on 30 April or 3 May.</p> <p>3 May came and went and nothing, so I phoned everyday, sometimes 3 times a day to get no answer. We're desperate at this point because I can't do work - i run an internet based business and because I have had no internet, I have had no income!!!! FOR 17 ****ING DAYS!!!</p> <p>Eventually I had to **** cry and they sent out a technician on 9 May. He informed us that they hadn't moved our line over and that the exchange needs to sort it out. He phoned me from his cell phone and I saved the number, so I followed up with him continuously. Having left it a few days (Friday and Monday), I called today on the exact number and I was told that it's not Ravi but Trevor, he doesn't work for Telkom and he lives in Pietermaritzburg. Bearing in mind this is the same guy I had spoken to 3 times in the previous week.</p> <p>I have now phoned Telkom and once again they are telling me that they will send a technician out on 27 May. They have escalated this query for the billionth time (it feels like). But what's the point cos he's going to say the same **** thing about the exchange and that it needs to be sorted out by them.</p> <p>This is completely unacceptable!! And this poor customer service agent that is helping has literally just had a mouthful from me, but it's not her fault and there is nothing she can do about the situation. </p> <p> </p> <p>We still don't have internet and I have zero income for the month!!!</p>