Snail Pace Service Delivery

Hi, Due to an extremely high internet bill racked up in April, my line was suspended. Then on 24 April I made a payment of R1637, 20 to have it reinstated. Payment was done via EFT and regardless of the fact that this has happened 9 days ago, my line is still suspended. To date i have made 9 calls to Telkom Mobile's call center to try and find out what the hold up is. And each time I get a different excuse. The latest is now that they work on a 72 hour BUSINESS DAY turnaround time. Now, despite the fact that this is completely unacceptable and outright ridiculous in this day and age, they furthermore informed me that my line can not be reinstated until someone in the Collections Department links my payment to my account. This is completely unnaccaptable as I run a business and have been unable to perform my daily tasks effieciently because of a idiotic system which makes little sense. For over 6 years I have had a MTN contract and never have I ever been more then 4 days without service. And that included bills of nearly R3000. Your turnaround time and idiotic systems have really turned me from a star customer to your most unhappy and disgruntled advocate of what a poor service provider you guys are. Extremely irritated and Fed-up,