SMS fault reporting works brilliantly

I realised my landline was not working on the weekend and thought I would have to call Telkom this week to report the fault. I dreaded how long I was going to be on hold waiting for someone to answer. Then someone suggested I should rather SMS. I did and received a reference within minutes. And the line was fixed within an hour!!! Still cannot believe it. Super impressed with Telkom. This system really works incredibly well!