SMS FAULT REPORTING

Reported line fault on 18th January and several times since - given fault reference number 107CRK180116. I was Promised fault would be dealt with ASAP. My line has been connected to someone else as when I ring my number a stranger answers me. <br> Tried also to report fault at East Rand Mall Telkom shop but was told to go to either the Eastgate Or Benoni shop to see someone I went to Benoni only to be told they do not deal with faults either!!!<br> TELKOM PLEASE FOLLOW UP WITH CUSTOMERS ABOUT FAULTS. <br> YOUR SERVICE IS DISGUSTING AND I HAVE NOW BEEN OFF FOR 10 Days and have had no communication from you as what you are doing to remedy the situation - my internet is also off