SMS Fault logging / callback deleted

On Sunday the 1st of February I logged a line fault via SMS. Telkom send a message to say that the fault had already been logged (?), and that the call centre would contact me. I had not reported the fault, but assumed it was a multi-line or central equipment fault. The call centre did not contact me. On the 4th I accordingly re-reported the fault via SMS, with the same results. Last week I went to the Eastgate office where I was told that the fault was scheduled to be repaired on the Monday. I waited the whole day at home, and no-one arrived. Today I went to the same office to be told that the fault had not been logged. No reason could be given for all the \facts"given to me before. As my fault had been reported 10 days ago a supervisor informed me that a technician would be at my address by 11:00 today. No-one arrived...<br> <br> I would like to know:<br> 1. Why the SMS system had \""lost\"" my request. Twice.<br> 2. Why it reported that my fault had already been reported. Twice.<br> 3. Why the staff reported that the fault would be addressed on Monday"