Smile make the deal and run a mile

I ordered a 4mps uncapped adsl line. The salesman on the line was very friendly and helpful. That is were my good experience ended. It took more than a week for them to allocate my deposit, even though I had emailed it to them. When they finally allocated it an appointment was made for installation. On the day of installation I especially arranged to have someone at home. During the day I got a call asking if an appointment could be made for a couple of days later, there was no record of the first appointment at all. I lost it. They sent someone out who was not even aware of what deal we had signed for. He told us sorry there is a cabling issue. This was on the 14/08/17. To date absolutely nothing has been done and apparently the cabling guys are untouchable and unreachable. I must just be greatful and accept that when they come they come. When I get data I'll be lucky so shutup and don't complain. This is the attitude. Supervisors promise to call back and never do ""customer care"" lol, agents put you on hold and then cut you off. No one cares meanwhile I am out of pocket with R700.00 and I have to buy mobile data all the time. What ever you do beware of doing anything with telkom.