Smartvoice basic package still not active

I requested to be moved over to the Smartvoice basic package for R199 a month on the 5th July after receiving an email and sms from telkom. I received the hisense smartphone on the 9th July and since I have been struggling to get this package active.When I called telkom sales I was informed that a sim card was supposed to have been sent with the device but I informed the consultant that I did not receive any sim card.I informed them that I already told the consultant that I spoke to initially that I have a sim card in my existing wireless phone and they said that it will be active on that sim.Then 2 days ago I received a call from Dillan who told me that I need to purchase a telkom sim card and email the ICCDN number to *** so that thaey can activate it because they cannot activate it on my existing sim because it is a different service.Then today I received a call from Mishka to say that I did not need to purchase another sim because teh package was suppose to active on the sim that I already have in my wireless phone. From the 6th July up until today I have made over 20 calls to sales and 10210 to find out what is going on.All the consultants give me different stories.Some of them at sales said it will be active on my current sim, some say it will be active on the new sim that I bought.In my honest opinion, the staff have no cooking clue on what is going on.They should be sent on training because they don't know anything about these packages.When I asked about the 2GB data, some consultants said it cuts off at 2GB.Others said after 2GB it is thereafter billed at 70c a MB.I received sms's and emails saying my package is ready for use but it's not active.I am not going to pay pro rata billing for a package I am not even using yet.The service I received is pathetic.And Mishka has now cancelled the request for the package to be activated on the new sim I purchased and said she is sending a ticket for it to be activated on my old sim that I currently have in my wireless phone but I will only get feedback by next week Thursday yet this is going on since the 5th July and telkom can't do a simple thing like activating a package!!I want feedback.