Smartplan suddenly downgraded
<p>Once again Telkom mobile stuffs their customers around.</p> <p>I have been on a 1GB per month for the last 4 years. All of a sudden my data has run out after using only 100mb....I don't recall signing anything saying that I agree for my contract to change.</p> <p>MAybe I have he wrong idea and maybe something else happened. Please let me know ASAP.</p> <p>Sincerely</p> <p>John Hutton</p>
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Telkom's replyOfficial
13 Jun 2017, 09:06HI john-hutton
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply13 Jun 2017, 09:06
Official
HI john-hutton
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
14 Jun 2017, 16:16Good day
We are sorry with that experience kindly know that according to our system there is no unusual data consumption, please kindly monitor your automatic application updates.
Regards
Thokozani
Telkom Social Media Team
Best regards,
Telkom's reply14 Jun 2017, 16:16
Official
Good day
We are sorry with that experience kindly know that according to our system there is no unusual data consumption, please kindly monitor your automatic application updates.
Regards
Thokozani
Telkom Social Media Team
Best regards,