NM
Nhlanhla M
1 reviews | Active since Sept 2014
18 Nov 2015, 10:03
SmartInternet-Unlimited
I knew this was gonna happen, The package says Unlimited data \you don't have to worry about the usage of your data". I get the Fair User Policy is a 100g and after that your speed gets throttled. Now i get a message that says 4Mbps upload and 4Mbps download has been depleted (does that sound like Unlimited to you). And am no where near the 100g fair usage policy. i can't even open google because my speed is now 3kb. Thats not being throttled thats like dial up internet. Am suppose to pay R899 for that... **** no. If i don't get answers or get this fixed by the end of the week"
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
18 Nov 2015, 11:18Hello inhlanhla,
Thank you for allowing us the opportunity to assist further with your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM148447
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further with your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM148447
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team
Telkom's reply18 Nov 2015, 11:18
Official
Hello inhlanhla,
Thank you for allowing us the opportunity to assist further with your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM148447
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further with your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM148447
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team