smarthome premium R899 24months bundle ord: 318120

Upgrade to 10meg ADSL from Existing 4meg, spent almost 2hrs on 10212 with no joy, if I follow up on the order than they refer me to technical support as according to the system the line is 10meg, if a speak to technical support the refer me to new orders , if I test the line it is still unchanged at 3.5meg, not at all sure what to to nobody seems to be taking any ownership and the last agent I spoke to just dropped m,e back in the queue when I suggested she gets technical support on the lineneeds to get some training for poor