SmartHome Premium package not delivered

Telkom called me 4 weeks ago at a time when I was considering upgrading my ADSL. I signed on to the SmartHome package. This package includes (amongst other things) a DSTV Explora and a 50 GB ADSL line. I received the other products by courier but the Explora has not been delivered. The 50 GB line has not been activated despite promises. Many frustrating calls to various Telkom call centres offered promises of feedback on same day or sms updates. Even a visit to a Telkom mobile store promised the line upgrade and a follow up on the Explora. None - NONE... Delivered these responses. No one at Telkom can explain why the 50GB line has not been activated (I already have a 20GB line from Telkom so upgrading to 50GB should be straight forward). The promised Explora is still a mystery to anyone I managed to speak to. Please deliver the goods I am paying for dearly. Many service providers are offering similar packages - why mess around clients who sign on with you?<br> <br>