SmartHome Premium Package

At the end of January 2015, I was approved for the SmartHome Package for R899 per month which includes the following:<br> <br> - 10mbps ADSL Line<br> - 2 X 1GB Sim Cards<br> - 2 X 100 Minutes Sim Cards<br> - Dstv Explora<br> <br> As of the beginning of February 2015, our adsl line has been suspended for an internal Telkom error. We have not had any use of the ADSL line to date.<br> <br> We also incorrectly received the following Sim Cards:<br> - 2 X 350MB<br> - 2 X 50 Minutes<br> <br> I have attempted on numerous occasions to rectify the above but I keep getting told it will be sorted out.<br> Furthermore, I have to issue the errors to 3 different departments with each each department having a waiting time of 1-2 hours which is ridiculous.<br>