NP
Naazneen P

1 reviews | Active since Sept 2015

29 Sept 2015, 23:55

Smarthome Advanced Sim cards not active after 7 we

I subscribed to Telkom Smart Home Advanced on the 11th of August 2015. Signed up by calling 10210. A technician came out and installed the router and explained that the sim cards and ****er would arrive shortly via a courier.<br> About a week later, the sim cards and ****er arrived, however the sim cards are still not activated!!! I call telkom every day without fail, but nobody can help. I am put through to various different departments and was asked to call 10213 & telkom mobile 081180. I even visited the Telkom Direct Store in Secunda, but nobody can assist.<br> <br> Thus far, Its two months and I am not getting what has been promised. I am not calling any Telkom call center to hold on for 30 minutes plus only to have someone tell me they cannot help me. What baffles me is that they keep telling me that the order is still pending?! I am being billed for an order that is still pending!!! I can't use the data that I am paying for!<br> I would appreciate if someone will call me ASAP to resolve this issue and Activate the data and voice sim on Telkom Mobile

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Replies (1)
Telkom
Telkom's reply30 Sept 2015, 07:35
Official
Hello naazneenpatel,

Thank you for making contact with us.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team
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