SmartHome advance

We had a ADSL line uncapped with a 2 meg line then a Telkom person called and told me for only R17.00 more we can get a 4 meg line now we have that line and paying for 2 lines Smart Home advanced and Home uncapped advanced and this is now in a contract I called Telkom on 10210 and got a reference ***/3 I talked to Sindisewe . I tried to call again to hear what is the progress but the line are very busy and cut out after a period. I am only paying the part that I think I have to pay so the rest is adding up. The smart home advanced was cancelled within 4 days after receiving the package. Thank you Jan van der Walt