Smartbroadband Wireless LTE activation

I received our order with modem last week 14/01/16, tried setting up over the weekend and realized the sim needs to be activated, phoned the customer care number 081180, the consultant advised me I need to phone Cell Direct for Sim activation. Phoned them this morning (eventually came through after 45min)just to be told that they do not do the activation and I need to phone Telkom! Have been trying to resolve the issue for the last 3hours, it is absolutely impossible to get through to a consultant and when I eventually come through, I get transferred and then cut off! The service is absolutely pathetic!! To date no technician has contacted us for the installation of antenna. If I knew the level of service was this bad, I would never have made use of their services! Currently I have been on the line for 20minutes with no luck!!!