MG
Mafusi G
1 reviews | Active since Jul 2018
22 Jul 2018, 01:04
Smartbroadband wireless device
I signed 5gig smartbroadband deal then requested for the 20gig smartbroadband deal upgrade but they they created another account on top of the 5gig which I accepted but the problem is I only received the SIM card and not the devices and every month on the invoice am billed for the device I never received. I have been calling telkom mobile complaining about this but they keep on resolving the call without proper resolution.
The contract I signed with one of their employees which would sit outside the malls promoting their products. The lady told me to query it with telkom directly as she was only given the SIM card. I tried multiple times and have been sent from pillar to post and the annoying part is that they keep on resolving the case I logged without proper resolution.
Can someone please help! It's either they give me my devices or they remove the devices cost from my invoice and refund me for paying for something I did not receive.
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Replies (2)
Telkom's replyOfficial
24 Jul 2018, 08:04Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply24 Jul 2018, 08:04
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
MG
Mafusi G's updateReviewer Update
24 Jul 2018, 19:13Good day
The number is ***, the last reference number I logged was ***8,my ID number *** and you can contact me on ***.
I will be looking forward from hearing from you.
Regards
Mafusi
MG
Mafusi G's update24 Jul 2018, 19:13
Reviewer Update
Good day
The number is ***, the last reference number I logged was ***8,my ID number *** and you can contact me on ***.
I will be looking forward from hearing from you.
Regards
Mafusi