SmartBroadband Wireless

I would like to express my disappointment in the way I’ve been treated by Telkom over the past 5 months or so. I had a data only contract with Telkom from 2017 – 2018, now 2 months before the end of my contract I called them to make them aware that I will not be continuing with the contract after it has expired. I called their customer service number and cancelled the contract accordingly. To my surprise after the expiry of my contract which was in September 2019 , Telkom debited my account with the amount of R200 yet the account was not loaded with data since the contract expired. I reversed the money but they debited my account again the following month this time with R233. After reversing it I decided to call them to make them aware and they acknowledged that I did indeed call to cancel my contract and they were going to follow up and close my account. However a month later my account was debited again with the same amount which I reversed as usual but 2 days later they debited my account yet again. I called them again to ask them to stop debiting my account. Today my account was debited again with R436. I’m really sick and tired of having to call Telkom and reverse their unauthorized debit orders which are tarnishing my credit record, it is not my problem that they have *********** people who can’t do the simple thing of cancelling an account. I would like to appeal to Telkom management to address this before I take further actions against them. I don’t have a contract with you people and please stop debiting my account. See my expired account details below:

Account no *** Sim no *** SmartBroadband Wireless 10GB Deal