SmartBroadband Uncapped Wireless LTE Deal

Good afternoon,<br> <br> I have app**** for Smart Broadband Uncapped Wireless LTE Deal on the 10th of September 2015 and received a ticket number # ***. I missed a call from an Agent on the same day. After few follow ups with Telkom Sales Centre (10213) I was contacted again by the Agent on the 15th of October 2015, provided all the required information and was advised that it can take up to 10 working days for the modem to be delivered to me. On the 17th of October 2015 I was debited for the initial amount:<br> <br> 2015-10-17 Description. NAEDO TRACKED DO TELKOM8TA /MAZ*** Amount (R) . -599.00 <br> <br> I was never contacted by anyone regards the delivery ever since. Agent was contacting me from the following numbers: 12 ***/80/81. Call back is not available for these numbers. I phoned Telkom Mobile (081 180)on the 17th and 18th of November trying to get an update and was advised that some manager will handle my situation. I called again today, and all that could be said to me that it will be followed up with an agent as they can't find order number on the system and I was already charged R599.00 .<br> <br> Please resolve and expedite.<br> <br> Regards,<br> Dzianis Yahorau<br>