SmartBroadband Uncapped Wireless Application

I have app**** for the Smart Broadband Uncapped Wireless on Sat, Jan 9, 2016 and the application was successful. I received a a ticket number - #*** and was sent an email to say that an agents will be in touch with me during office hours.<br> <br> When calling the call center I was put on hold for over an hour and was finally told that I need to wait 7 business days. They didn't even worry about the ticket number. <br> <br> After seven business days I post the issue on Facebook. The response I got was \Our sales team has been made aware of your query and feedback will follow"and \""our sales team will correspond with you in due course\"".<br> <br> I've given Telkom my contact details in terms of preference which includes my landline number"