SmartBroadband Uncapped Wireless 1

<p>I first complained about my service in the evening on the 11th of April 2017. The response from Telkom was that it seems as if there is to many clients connecting to the tower I connect to and that the tower should be upgraded.</p> <p> </p> <p>On 3 May 2017 I finally got a case number ********** 0. I had one phone call from someone at Telkom asking me what exactly the problem was. I explained that during the day I get a download speed of 90MB but during the evening when I actually want to use my internet I get only from 0.2MB to 1.2MB. It is clear that there is congestion going on at the tower I am connecting to. This is via an external antenna that Telkom installed when I signed up. This problem has now been going on for two months and every time I enquire about this case the response from Telkom is that they are still investigating.</p> <p> </p> <p>I can however not understand how this investigation is still going on for two months. It has now come to the point where I need to cancel my Netflix and Showmax subscriptions because there is no way that I can stream any content during the evening. I wish that I could be released from the contact so I could et a normal 10MB Adsl line, which is available now in my area but there has been no communication from Telkom if this could be done or not. It is worth mentioning that there was only 4MB available when I signed up. Everything was working great for a whole year and now I have this issue.</p> <p> </p> <p>It seems as if Telkom is not worried about solving my issue because I am bound by contract to pay every month, whether I receive a service from them or not. One thing is sure and that is that I will never again enter into a contact with Telkom.</p>