Smartbroadband Uncapped Return

I received my Smartbroadband uncapped Lte and Aerial on Feb 19th. I have still not heard anything regarding aerial installation yet even after contacting 081180 twice.<br> <br> In the interim I have tested the service and have discovered that it is indeed a shaped/throttled service contrary to the advertising that stated: \never be capped and throttled\" as I can stream 4k Video at 30Mb/s but downloads from Sony playstore hover around 6.5Mb/s, I get the full 10m/bs when trying them on my 10mb ADSL.<br> <br> I would like to return the package , I have been trying to speak to someone on 10213 for a week now without success, I went into a branch and they could not help me.<br> <br> I believe I am still in the cooling off period as the product still has not been fully installed with the aerial as promised.<br> <br> Please could someone assist."