SmartBroadband Uncapped LTE

I don't have words to express my frustration. Middle January I app**** for a Telkom SmartBroadband Uncapped LTE package. Via SMS I was informed that I can expect a call from Telkom to conclude the process and the deal. A week later not having heard anything from Telkom I went and queued at Telkom's Centurion branch to be told eventually that they can not help, since the online sales section do not work over a weekend. The next week after numerous web chats to Telkom and two 40 minute+ 10213 call centre attempts, eventually someone from Telokm called. Went through the whole application process (28/29 January). It took almost 45 minutes, the contract was approved and the agent told me I can expect the LTE device to be delivered withing 5 to 7 days. I was also told I have to be home to do the RICA process etc. Today (10 February) I enquired (40 minutes + to 10213) why I have not received any word from Telkom on the LTE device. I was told they can not find anything about my application on their system. The general call centre (web chat and 10213) seems to be unable to connect me to the actual online people dealing with the LTE orders. Please help!