Smart TV deal with 4g routeer

Beginning of the year My wife under her name Martinette Mollentze<br> signed a contract for the above mentioned deal, we received the router but not the Smart TV, i dare you to try and call the branch on this number ***, today i phoned 28 times and all 28 times the phone was ringing and went to voice mail, during a course of an hour, <br> <br> all i want is to receive the goods, or at least get feedback on why it has taken 2 months for this TV to be installed into my house, only 2 weeks ago they started asking for our TV licence and it was given to them the same day<br> <br> how can this bad service and non responsive communication on a branch level exist,