Smart Home Unlimited

<p>Hi</p> <p> </p> <p>My Smart internet 15Gb package came to the end of its 24 month cycle.</p> <p>I went to the Greenstone Telkom store to upgrade.</p> <p>The people told me that the R799.00 Uncapped package was sold out and is no longer availible.</p> <p>I really needed uncapped.</p> <p>So they found Smart Internet Unlimited and sold it to me for R899.00 per month and told me that its uncapped.</p> <p>This sounds lovely I took the package and was happy to pay R100 more as long as it is still uncapped.</p> <p>I got home and logged in to my account and found out that I had 20GB at 4mb speed O_O .</p> <p>Went back to the store on 26-09-2016 to find out what the hell.</p> <p>Nobody could help with any questions I had so I told them that I want to cancel ..</p> <p>They said wait untill October to get the full benifit of the package.</p> <p>So I did .. And on the 1st of October I logged into my account and found 100Gb at 4mb and once the 100Gb is finished it is then uncapped at 128kb O_O.</p> <p>I phoned Telkom call center to cancel my package and to my suprise the Smart Internet Unlimited is not R899.00 per month its R1599.00 per month.</p> <p>So to recap It was sold to me at R899.00, nobody said anything about 4mb speed and when I wanted to cancel they told me to wait.</p> <p> </p> <p>After wards I went through the Invoice email Telkom sends.</p> <p>I found the LTE uncapped at R799.00 still advertised ..... But the lady in store told me its sold out ?</p> <p>So I app**** and my area is covered and 3 days later I have the package that I originally wanted.</p> <p> </p> <p>On the 10-Oct I have sent an email listing all the reasons I want cancel the Smart Internet Unlimited.</p> <p>Cancellations came back to me on 17-Oct with a ref number so I left it as there is a 21 day turn a round time.</p> <p> </p> <p>On 03-Nov I phoned Telkom to follow up on my cancellation. I gave them the Ref number and it was not for my account and what a suprise Telkom never lodged a cancellation for my account.</p> <p> </p> <p>The debit order bounced as I have a seperate bank account that I use for Telkom, I only put enough money in for the packages that I want to pay because I will not pay R2000 for a package that was sold to me incorectly.</p> <p> </p> <p>Yesteday Telkom suspended my account and there is nothing the call center can do for me as I will not pay and Telkom has not canceled my package.</p> <p> </p> <p>I have re-send an email to cancellations but that is going to take 21 days (if I am lucky).</p>