CV
Corry V

1 reviews | Active since Jul 2011

29 Mar 2016, 23:08

Smart Home Advanced not supp****

I ordered the Smarthome Advanced package on special for R649 p/month (VAT inc). Included in this was a 4MB line, 20GB and Anytime call which lets me call any Telkom landline number for \free\".<br> However, since I signed up my ADSL speed has dropped from ~1.7MB to1MB at best. I have even recorded speeds of .01MB/s (and have the screen shots to prove it).<br> I have logged several calls and each time am told the problem will be sorted. I have logged queries on the Telkom FB page also to be told it will be looked into. Technicians have been to my house twice and assured that there is no problem with our lines.<br> Now, simply put, this is breach of contract and I want to cancel this contract immediately and be returned to my previous contract. If that is not possible then I want out of Telkom ADSL in totality. If I had not paid my accounts I would be held in breach of contract and have my services suspended and blacklisted.<br> I don't want the generic \"we will look into it\". You have, several times already. I want this cancelled. I want this over. And I want it done immediately.<br> "

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Replies (1)
Telkom
Telkom's reply29 Mar 2016, 23:28
Official
Hello corryv,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM218026.

We apologise for any inconvenience caused.

Kind regards
Yazied
Telkom Social Media Team