Smart Home

I upgraded my 2M uncapped adsl to a 10M 50G with a explorer DSTV and Xbox on 8 April 2015. I was upgraded after a month and still have not received the Xplorer or the Xbox. I am still paying for my 2M adsl as well as the new package, I have been phoning the call centre for months with no help. I have been twice to N1 City telkom sho, and the guys Clint cant remember 2nd guy was very helpful, kept telling me they sent email and copied there manager but to date no delivery or even a call to say we received the email and we working on it, I am now expected to pay the new premium but i have not received the items that was supposed to be aprt of teh package