Smart Broadband Uncapped wireless

After hours of struggle I managed to successfully apply for the Smart Broadband Uncapped. Everything went perfectly smooth .The consultant phoned, she was extremely friendly and helpful and explained the whole process and that the modem would be delivered within 5 day. This happened on the 26th of June. After about 7 days I visited the telkom store in cresta shopping centre to hear when it would be deliver and if there was an issue. The friendly staff there informed me that the service is based on-line and the only way would be to contact the call centre. I did contact the call centre and after quite some time and some department hoping was I put through to the right department. They informed me that my application had been denied. After a second similarly long call did I manage to find the reason... my bank account was less than three months old...I understand that it can be a ***** concern, but I don't understand why telkom wouldn't inform me about this, or even ask why it is like that. I'm a recent graduate who just got my first job... The offer is limited, only 72 hours left and from what I have experienced is it going to take a lot longer to solve this. Ticket # ***