vR
vimal R

1 reviews | Active since Jan 2017

12 Jan 2017, 16:07

Smart Broadband Uncapped Wireless

<p>The speed from this service is horrible. Unusable between 18h00 and midnight. Promised speeds of "up to 90mbps" from Telkom when the service was launched! Doesn't even reach 5mbps between peak times! I have logged calls with Telkom too many times to mention. What is worth mentioning is, they have been promising to sort my issue out since February last year and nothing to date...have all the reference numbers as proof. How about a refund Telkom? </p>

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Replies (3)
Telkom
Telkom's reply13 Jan 2017, 12:13
Official

Hi vim3al,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply16 Jan 2017, 15:11
Official
Good day Case ***7 has been forwarded to the Network department for further assistance, they will be in contact with you. Regards Sikelelwa Telkom Social Media Team

Best regards,

vR
vimal R's update20 Jan 2017, 14:50
Reviewer Update

To date, nothing has been done!

My line still is unusable during peak times!