Smart Broadband LTE - unusable and laughable support

<p>For the last 3 months Telkom's LTE service has been borderline unusable. I pay a significant premium for this service - and I don't even get the performance of 2Mbps ADSL service most of the time... and worst of all it's not even stable at that. I continue to pay full price while Telkom investigates this and I get ZERO feedback. After lots of arguing, I finally got a technician on site who tested and confirmed that there is indeed a problem and I would get feedback within 7 days as to what I can do to remedy this situation. That was over 3 weeks ago and I still haven't heard a word. Unsurprisingly, it's impossible to cancel this because no one will get back to me.</p> <p> </p> <p>It's also becoming abundantly clear to me that Telkom has grossly oversubscribed this service and is, indeed, shaping traffic regularly despite claims to the contrary which might even be acceptable if it resulted in a service that was usable for more than 50% of the time.</p> <p> </p> <p>Telkom:</p> <p> </p> <p>1. I do NOT want another reference number. I have about 10 already, all useless.</p> <p>2. I would like someone to actually contact me with regards to cancelling this service and what your expectations are. I will not pay a cancellation fee - in fact, I should be demanding a refund for this farcical service and support.</p> <p>3. I would like this done in less than the 3 - 4 months I've been trying to deal with this so far.</p> <p>4. Go to my twitter account - @stumpfaerie - and count how many times a representative has told me they "will follow up and provide feedback". Then, go and count how many times I actually got feedback without nagging constantly.</p> <p> </p> <p>I am beyond annoyed at this point. As soon as I can find a legal channel to address this I certainly will.</p>