small technical problem to no service for 10 days

i experienced bad internet speed for several weeks, then reported the matter to Telkom , telling them that im getting bad speed on a 4mb line. my max speed was 100kbs ,it could have been noise on the line, or problems with there exchange. they sent a technician out , he called me and told me that it was fixed. when i got home. i found that my connection was completely off . called again in the same day. reported the matter. they told me they will escalate the matter. then i called the following morning held on for 1 hour 14 minutes. and no one answered my call. then i called the following number 10214 i was assisted after 20mins. they said that they will make the arrangement to re log my problem. then the folloing morning a lady called me and confirmed that someone will check and fix the line on the 10th . i left work at 12 waiting for the technician but noone showed up and when i called again. i held on for almost 2 hours and there was no answer. called again on the 11th im currently holding and im extremly upset with the service from telkom.<br> please contact me