Small & Medium Business

Good morning,

Our telephone lines have been down since the 02/02/2018. No one knows what is going on with the cables and cannot give us a time line on when repairs will be made to the cables.

We have requested since the 08/02/2018 for someone from the Small and Medium business to come out to us regarding the VOIP system - till today no response from them, I have been advised that they have received the request. 08/02/2018 - Ntuthuko - sent them an e-mail with all relevant information - reference number: ********** 50001 09/02/2018 - Fabian - said he can see that the e-mail sent and they they should get back to us 12/02/2018 - Luazi - advised that we can also send an e-mail to ********** with the reference number as they dont have numbers to call.

How come Telkom does not have internal numbers or managers that are on duty. If you call the helpdesk there are never managers, technical do not have managers and no one can get hold of the technical guys, small and medium business do not have landlines to call.

I urgently need feedback on this - in November you had half the town down for 1 month, we cannot keep going down and no assistance from Telkom,

Regards

Jean