Small Business not important to Telkom

Our small bokkeeping company lost internet connection 4 weeks ago. Telkom rep**** that they are escalating the problem. This respons we got every single time. Eventually on Tuesday, 01 March, we reveived an sms that a technician has been appointed. Friday, 04 March,...nothing. We got a message from a Telkom employee that small business queries are not regarded as important as corporates will receive preference. My only goal now is to move away from Telkom and install alternative communication. Small businesses cannot afford to be disadvantaged like in this case. Telkom is definitelynot the answer to small business.