jS
jamila S
1 reviews | Active since Apr 2011
07 Mar 2015, 21:27
SM68213
My sister and I app**** for the same service at the same time. We app**** online to receive 20% & both received our packages late at the exact same time and therefore were supposed to get 1 month free... my sister got her 1 month adjustment to be free and the 20% adjustment.... but I didn't.... social media called to say it was delivered on time but it wasn't. Why are u treating us differently. My number is *** & my sisters is ***.
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Replies (1)Telkom's replyOfficial
08 Mar 2015, 08:38Hello jmlebr,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our billing department and feedback will follow.
Regards,
Hilary Pea****
Telkom Social Media Team
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our billing department and feedback will follow.
Regards,
Hilary Pea****
Telkom Social Media Team
Telkom's reply08 Mar 2015, 08:38
Official
Hello jmlebr,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our billing department and feedback will follow.
Regards,
Hilary Pea****
Telkom Social Media Team
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our billing department and feedback will follow.
Regards,
Hilary Pea****
Telkom Social Media Team
