SM216258 - UNRESOLVED

I would like for the Manager of Celiwe to please contact me, regarding my last feedback to TELKOM last week Friday 15/04/2015 which was also the last day I received feedback.<br> I do think this is unacceptable, as mentioned the fault was on the line (noisy line), how we were to know we required ports is baffling. I do recall the technician going through the box of the device as he stated that we were supposed to have received this with the device, when he did not find any ports in the box, he advised that we can purchase this at a Telkom branch.Secondly after Keagan responded, he advised that there is still a fault on the line? Please provide clarity on this.Lastly, the line was never disconnected, please see the attached invoice which has a reconnection fee linked to it.We have endless billing issues with Telkom and I do think this is becoming almost a monthly issue, at some point you can understand my frustration because you always seem to be the agent assisting me.<br> Please investigate as a matter of urgency, as I now have a telephone bill of over R1200 for ridiculous issues with Telkom.As you can see we hardly use the phone,