SM202701 - Worst Service ever

I am convince giving bad service is part of training at Telkom Mobile because even the person that took the complaint didn't call me to find out what happened and had the instruction wrong. The cancellations depart cant read because I asked for the number to be converted to Prepaid on my cancellation notice and if Luleka had called me I would have sent her the instruction. Sat afternoon my cellphone number was deleted. can you imagine the surprise when I could not only res[pond to my chats and couldn't make calls. I contacted the call centre which has case loggers that can do nothing but log cases no follow ups or anything. A Nokuthula Ngozo supposedly took up the case. I spoke to her and even email the cancellation form. All I got was a template response from the cancellations department. I thought this institution was REALLY bad but it showed me it can be worse. All I want is the number so I can port to another network. I got the message loud and clear they are giving me the boot.