RM
Refilwe M
1 reviews | Active since Jul 2013
15 Feb 2016, 19:32
SM196093
So I complained on the 3rd Feb and I got reference number from Telkom same day. I've been phoning call centre since last week and to find that the case was logged on the system on the 10th Feb. Seriously? And they become surprised when we go for competitors. If you guys are struggling to resolve my issue which is simply removing data add on on my contract that I never requested and credit that amount please let me know ASAP.
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Telkom's replyOfficial
16 Feb 2016, 03:17Hello refilwemotia,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Regards
Noku
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Regards
Noku
Telkom Social Media Team
Best regards,
Telkom's reply16 Feb 2016, 03:17
Official
Hello refilwemotia,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Regards
Noku
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Regards
Noku
Telkom Social Media Team
Best regards,