SM161357.- no one has bothered to follow up

On 27 Oct I logged a report on Hello Peter regarding the shocking service and unfair billing that I had received from Telkom. There was a response posted with the above reference number by someone named Zulfah.<br> <br> Do Telkom only respond on Hello Peter to save face and then not bother to follow up with customers. I demand a response in writing TODAY from Telkom other than 'feedback will follow'. Your service is not good enough. You have ********ly charged me extra money on my account and when trying to follow up at a call centre I am either hung up on, put on hold for long periods of time or told that a supervisor will call me back (I am still waiting 7 days later after I was last promised a call). <br> <br> If it wasn't for the fact that I NEED a Telkom line in order to have an ADSL line at home, I would do everything I can to avoid dealing with your company. You have a lot to learn about customer service and billing. Is it because you know that we as consumers are held ransom to use your company in order to have an internet connection that you treat clients with such blatant disregard? Ignoring a problem will not make it go away!