SM111758 still not resloved

I Complained about two weeks ago about being billed for a 10mb line and only ever using a 4mb line.<br> Now after being on hold for 35 mins, I eventually hung up after being told I need speak to their<br> downgrades dept to get the 4mb line I want, since Im moving my service in a few days time.<br> Telkom customer service of their so called call centre is absolutely disgusting. It really is no surprise<br> that nobody likes dealing with them. <br> ALL I WANT IS 4MB LINE WHEN MY SERVICE IS MOVED!!!! Why is this so difficult to achieve???<br>