CH
Candice H
1 reviews | Active since May 2015
09 Jun 2015, 13:03
SM111448
SM*** <br> The above complaint has still not been attended to date. I received an sms from Telkom today stating that my account is in arrears and my linr will be cut. Contacted Telkom to complain. They have no knowledge of social media compalints and advised me to register a complaint with them which I did ***<br> How far is your.investigation into my matter, since customer service has no record of my social media complaint. This means that after a month, Telkom still has not attended to my matter at all.<br> If my line is cut, I will not pay for reconnection. As I requested kndly for my complaint to be resolved before 1June 2015.
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Telkom's replyOfficial
09 Jun 2015, 13:48Hello CandiceLucille,
We apologize for the inconvenience caused by the delay to resolve your query.
Our Fixed Line Department is still attending to your query & feedback will follow soon.
Your social media reference number is SM111448.
Kind regards
William Letwaba
Social Media Team
We apologize for the inconvenience caused by the delay to resolve your query.
Our Fixed Line Department is still attending to your query & feedback will follow soon.
Your social media reference number is SM111448.
Kind regards
William Letwaba
Social Media Team
Best regards,
Telkom's reply09 Jun 2015, 13:48
Official
Hello CandiceLucille,
We apologize for the inconvenience caused by the delay to resolve your query.
Our Fixed Line Department is still attending to your query & feedback will follow soon.
Your social media reference number is SM111448.
Kind regards
William Letwaba
Social Media Team
We apologize for the inconvenience caused by the delay to resolve your query.
Our Fixed Line Department is still attending to your query & feedback will follow soon.
Your social media reference number is SM111448.
Kind regards
William Letwaba
Social Media Team
Best regards,